Resolve your issues quickly from a single point of contact with GA Help Desk.
We understand the critical nature of keeping your point-of-sale (POS) system continuously operating at a high level of performance. When a system is down, for whatever the reason, the priority is to get the system up and running so you can continue to efficiently run your store operations.
GA Help Desk is on call 24x7x365 with a highly-experienced team of passionate professionals to troubleshoot system issues to resolution. Our Help Desk agents are trained and employed by GA to resolve any problems quickly through expert troubleshooting and remote diagnostic capabilities. PAR’s Remote Care service provide the Help Desk team alerts for potential issues that demand attention. The GA Customer Care team handles any non-technical issues and escalates, as necessary, to the management team, for follow up. With real-time access to GA’s exclusive knowledge management system and real-time collaboration tool, our help desk personnel are virtually linked to an extended team of subject matter experts who can assist in problem resolution. For example, a help desk agent can be connected in real-time to engineers, account managers and GA executives to collaborate on solving a customer’s problem. Now that’s teamwork!
GA’s dedicated help desk personnel are on call and committed to resolving your issue as quickly as possible and get your POS back up and running.